Terms of service

This agreement

These terms form the agreement between you and IPTV Ireland official ("we", "us"), trading since 2018 and operating iptvireland.biz. Registered operator: [LEGAL ENTITY NAME], established in [COUNTRY].

By purchasing a subscription or requesting a free trial, you accept these terms. If you do not accept them, do not purchase — and if you have already purchased, the 7-day money-back guarantee lets you undo that decision without giving a reason.

They should be read alongside our Refund Policy and Privacy Policy, which form part of this agreement.

What we supply

This matters more than most sections, because it defines what you are buying and what support covers.

Eligibility

You must be at least 18 years old and legally able to enter into a contract. The service is intended for private household use by adults.

By purchasing, you confirm that the information you give us — name, email address and phone number — is accurate, and that you are purchasing for your own household rather than on behalf of a business.

Subscriptions & payment

Subscriptions are sold for a fixed term — one, three, six or twelve months — and for a stated number of simultaneous streams, either one or two.

• Payment is taken before activation. Tapping a subscribe button opens a WhatsApp message and charges nothing; we send payment details separately.
• There is no automatic renewal. We never charge you without a new, explicit purchase. When a term ends, access stops until you choose to renew.
• Prices are in euro and include any applicable taxes. Published prices may change, but never for a term you have already paid for.
• Credentials are issued once payment clears, usually within minutes during support hours.

Acceptable use

Your subscription is for private use within your own household. The restrictions below exist to protect paying customers as much as us — a line being used by five people is a line that works properly for none of them.

Free trials

We offer a 24-hour free trial at our discretion so you can evaluate the service before paying. No payment details are required and there is nothing to cancel.

• One trial per customer, identified by email address, phone number and device.
• Requesting additional trials using different details breaches these terms and may result in suspension.
• Trials carry the full channel and film library — they are not a reduced version.
• If a technical fault prevents fair evaluation, tell us and we will fix it or extend the trial.

Because no payment is taken, no refund applies to a trial. Full details are on the free trial page.

Service availability

We aim to provide a continuously available service, and we take that seriously. We cannot guarantee uninterrupted access, and no streaming provider honestly can.

• Planned maintenance is carried out outside peak hours where possible.
• Your connection is not our responsibility. Buffering caused by your broadband, Wi-Fi, router or device is outside our control.
• Extended outages on our infrastructure may qualify for a credit or extension, as set out in our refund policy.
• Support is provided by WhatsApp and email, and covers server-side issues and setup guidance.

Channels & content

Channel lineups and on-demand libraries are updated regularly and are subject to change. Broadcasting rights move between providers, channels are renamed or discontinued, and availability shifts as a result.

We do not guarantee that any specific channel, competition or title will remain available for the duration of your subscription, and we would be misleading you if we claimed otherwise. What we do commit to is maintaining a comprehensive lineup and updating it daily.

Suspension & termination

We may suspend or terminate a subscription without refund where there is a clear breach of section 05 — in particular credential sharing, resale, or commercial use.

Before suspending for anything ambiguous, we will normally contact you first. Repeated lockouts are often innocent, and we would rather reissue your credentials than assume the worst.

You may stop using the service at any time. Since there is no automatic renewal, no cancellation step is required — simply do not renew.

Refunds

Every paid subscription carries a 7-day money-back guarantee, no questions asked. Request a refund within 7 days of purchase and you receive the full amount paid — not a pro-rata portion.

Full details, including how to request one and what is and is not eligible, are set out in our Refund Policy, which forms part of these terms.

Third-party software & devices

Player applications such as IPTV Smarters Pro, TiviMate, Smart IPTV and IBO Player are made by other companies. We do not develop, distribute or control them.

• Any fee such an app charges is theirs, not ours, and we cannot refund it.
• Their own terms and privacy policies apply to your use of them.
• App availability, features and menu layouts change without reference to us.
• Our guides show you how to configure them, and our support covers anything server-side.

We also do not supply hardware. Where our guides mention specific devices, that is descriptive rather than a recommendation to buy, and we earn nothing from it.

Liability

Our liability to you in connection with this agreement is limited to the amount you paid for your current subscription term.

We are not liable for losses that were not reasonably foreseeable, for losses arising from your own connection, device or third-party software, or for any business loss — since the service is supplied for domestic use only.

Your consumer rights

These terms set out our commercial commitments. They do not replace, limit or waive your statutory rights.

If you are a consumer in Ireland or the European Union, you retain the protections of the Consumer Rights Act 2022 and EU consumer law, including the right to a remedy where a digital service is not as described, not fit for purpose, or not of the quality you were reasonably entitled to expect.

Those rights apply independently of, and in addition to, anything on this page. Where a term here conflicts with a mandatory consumer protection, the protection prevails.

Governing law & disputes

Where you are a consumer resident in Ireland or elsewhere in the European Union, you keep the benefit of the mandatory consumer protections of your own country, and you may bring proceedings in the courts of your place of residence. Nothing in this agreement removes that.

We would much rather resolve any dispute directly. Contact us first and we will make a genuine attempt to sort it out.

Contact

For any question about these terms, contact us on WhatsApp at +44 7309 572838 or by email at [email protected].

We may update these terms as the service or the law changes, and the date at the top of this page shows when they were last revised. Material changes will be made clear rather than quietly amended, and they will not apply retrospectively to a term you have already paid for.