7-day money-back guarantee
A full refund on any paid subscription within 7 days of purchase — no questions asked. Not satisfied for any reason? Contact us within 7 days and we refund your original payment method within 5 to 10 business days.
Overview
We are committed to providing a high-quality streaming service to customers across Ireland. We understand a service may occasionally fall short of expectations, and we operate a straightforward refund policy that reflects our confidence in the service and our respect for consumer rights.
This policy applies to all paid subscriptions purchased directly from us and should be read alongside our Terms of Service.
Nothing here limits or replaces your statutory rights as a consumer under Irish law — including the Consumer Rights Act 2022 and the EU Consumer Rights Directive. Those rights apply independently of, and in addition to, this commercial policy.
The 7-day refund
You may request a full refund on any paid subscription within 7 calendar days of purchase. The refund period begins on the date your payment is processed, not the date your credentials are delivered.
Refunds are for the full amount paid — we do not apply partial refunds based on the portion used. Buy a 3-month plan and request a refund on day 5, and you receive a full refund of the 3-month price. Refunds go to the original payment method; timing depends on your provider, and we process all approved refunds within 5 to 10 business days of approval.
No questions asked
You do not need to give a reason. Contact us within 7 days and we process it. We may ask for optional feedback — it never affects your refund.
How refunds are returned
Bank transfer, Revolut and PayPal refunds are returned to the account the payment came from.
Cryptocurrency payments are refunded in cryptocurrency. We return the euro value of your original purchase, paid in the same coin at the exchange rate applicable when the refund is processed, to a wallet address you provide. Network transaction fees are deducted from the refunded amount. Because cryptocurrency transfers cannot be reversed, we cannot return crypto payments to a bank account.
How to request a refund
Follow these steps so your refund is processed as quickly as possible.
Contact us within 7 days
Send your refund request by WhatsApp or email. It must be received within 7 calendar days of your payment date. Requests after this window are not eligible under this commercial policy, though your statutory rights remain unaffected.
Include your account details
Add your full name, the email used to purchase, the approximate date and time of purchase, and the plan bought — for example 1-month or 3-month. A payment reference helps but is not required.
We verify and approve
We confirm your purchase is within the 7-day window and aim to respond within 1 business day. Once approved, access to the service is deactivated.
Receive your refund
Approved refunds are processed within 5 to 10 business days to your original payment method. Card and PayPal payments typically clear within 3 to 5 business days once processed. You get a confirmation when it is done.
Refund eligibility
Most requests are approved without difficulty. Here is what is and is not eligible under this commercial policy.
Eligible for refund
- Request made within 7 days of purchase
- Any paid 1, 3, 6 or 12-month plan
- Service not meeting reasonable expectations
- Technical issues we were unable to resolve
- Change of mind within the 7-day window
- Duplicate payment or billing error
Not eligible under this policy
- Request made more than 7 days after purchase
- Free trials — no payment is taken, so no refund applies
- Credentials shared with third parties in breach of Terms
- Account suspended for an Acceptable Use breach
- Refund previously issued on the same or a linked account
Within the 7 days, the reason does not matter
Because this is a no-questions-asked guarantee, we do not assess why you were dissatisfied. Buffering caused by your own broadband, Wi-Fi or device is outside our control — but if you request a refund inside the 7-day window, you receive it regardless. Connectivity is only relevant to service credits after that period, which are covered in section 09.
Free trials
Free trials are offered at our discretion as a no-payment evaluation period. Because no payment is taken, no refund is applicable. If your trial ends and you choose not to subscribe, no action is needed — you simply lose access. See the free trial page for details.
Trials are limited to one per customer, identified by email, phone number and device combination. Obtaining a second trial with different details breaches our Terms and may result in permanent suspension.
If a technical issue prevents you from properly evaluating the service during a trial, contact us — we will resolve it or extend your trial so you can evaluate fairly.
Your statutory consumer rights
This policy sets out our commercial refund commitment. It does not replace, limit or waive your statutory rights under Irish or EU law.
Under the Consumer Rights Act 2022, which implements the EU Consumer Rights Directive into Irish law, consumers buying digital services have the right to a remedy — repair, replacement or refund — where the service is not in conformity with the contract. If the service is materially not as described, not fit for purpose, or not of the quality you were reasonably entitled to expect, you may have rights beyond the commercial 7-day window.
Under the EU Consumer Rights Directive, consumers buying digital services remotely generally have a 14-day right of withdrawal. This may not apply where you expressly requested the service to begin before that period expired and acknowledged that the right would be lost. If you have questions, we recommend the CCPC at ccpc.ie or Citizens Information at citizensinformation.ie.
EU Online Dispute Resolution
If you cannot resolve a complaint with us directly, you may use the EU ODR platform at ec.europa.eu/consumers/odr — a free tool from the European Commission for resolving disputes about online purchases.
Billing errors & duplicate payments
If you believe you were charged incorrectly — duplicate payments, charges for plans you did not buy, or any other discrepancy — contact us immediately.
Billing errors are investigated promptly. Where an error is confirmed on our side, a full refund of the erroneously charged amount is processed regardless of the 7-day window. These are priority cases, typically resolved within 2 business days.
If a payment was taken without authorisation, also contact your bank or card provider, as they have their own dispute procedures that may run in parallel.
Renewals & no auto-billing
We do not operate automatic renewal billing. All subscriptions renew manually — we never charge you without you explicitly purchasing a new subscription. When your period ends, access simply stops until you choose to renew.
Because there is no auto-renewal, there are no unwanted renewal charges to refund. We may send reminder emails before expiry so you can renew if you wish — these are informational and never initiate a payment.
No surprise charges
You will never be charged automatically. Every payment requires your explicit action — you are in full control of when and whether you renew. View current plans and pricing.
Service outages & credits
For an extended outage or significant degradation directly attributable to our infrastructure — rather than your connection, device or third-party software — we may offer affected customers a pro-rata credit or extension. This is distinct from the 7-day refund policy and applies where the service is materially unavailable for an extended period through no fault of the customer.
If an ongoing issue is not resolved after contacting support, contact us and we will investigate. We prefer to resolve technical issues rather than refund, but where resolution is not possible we consider an appropriate remedy case by case.
On buffering & connectivity
Intermittent issues outside our control — broadband congestion, Wi-Fi instability, device limitations or third-party app behaviour — are not grounds for a service credit under this section.
This does not affect the 7-day guarantee. Inside those first 7 days a full refund is available for any reason, including buffering caused by your own connection.
| Situation | What applies |
|---|---|
| Within 7 days, any reason | Full refund, no questions asked |
| Extended outage on our infrastructure | Pro-rata credit or extension |
| Your broadband or Wi-Fi, after 7 days | Support and troubleshooting, no credit |
| Billing error, any time | Full refund of the incorrect amount |
Contact us
For refund requests, billing queries or any question about this policy, contact us on WhatsApp at +44 7309 572838 or by email at [email protected]. We aim to respond to refund requests within 1 business day and other enquiries within 2 business days.
Please include your name, the email used for purchase, and the approximate purchase date.
Ready to request a refund?
Message us or email us — we respond within 1 business day.
This page is provided for general information and is not legal advice. IPTV Ireland official has traded since 2018 and supplies subscription access and playlist credentials; player applications such as IPTV Smarters Pro and TiviMate are third-party software made by other companies. Last updated August 2026. See also our Terms of Service and Privacy Policy.